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Privacy Policy for Lind0 Vision

Last Updated: February 28, 2026

Lind0 Vision ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI security and intelligent surveillance services (the "Services").

This policy is written in compliance with South Africa's Protection of Personal Information Act (POPIA).

1. Definitions

  • Personal Information (PI): As defined in POPIA, this means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. This includes, but is not limited to, your name, email address, and video footage containing images of identifiable individuals.
  • POPIA: The Protection of Personal Information Act 4 of 2013.
  • Processing: Any operation or activity concerning personal information, including its collection, use, storage, and deletion.

2. Information We Collect

We may collect the following types of Personal Information:

a. Information You Provide to Us

  • Account Information: When you register for an account, we collect your name, email address, and password. If you update your profile, we may also collect your phone number and physical address.
  • Subscription Information: We process information related to your chosen subscription plan and payment status.

b. Information Collected Automatically

  • Camera and Video Data: Our core service involves processing video streams from your connected CCTV cameras. This footage is Personal Information. The AI service processes this data to identify objects (such as people, vehicles, and animals) to generate security alerts as per your configuration. We do not use this data for facial recognition or any other form of biometric analysis unless explicitly stated as part of a feature you opt into.
  • Incident Data: When our AI detects a relevant event, it creates an incident report which includes a timestamp, detection type (e.g., "Person detected"), and a reference to the associated camera.
  • Usage Data: We may collect information about how you interact with our Services, such as which features you use and when you access your dashboard.

3. How We Use Your Information

We use your Personal Information for the following purposes:

  • To provide, operate, and maintain our Services.
  • To set up and manage your user account.
  • To process your subscription.
  • To send you security alerts and other essential notifications related to the Service.
  • To respond to your comments, questions, and provide customer support.
  • To monitor and analyze trends, usage, and activities in connection with our Services to improve them.
  • To ensure the security of our platform and comply with legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • With Your Consent: We may share information if you give us your explicit consent to do so.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Service or the public.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes encryption, access controls, and regular security assessments to prevent unauthorized access, use, alteration, or disclosure. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Data Retention

We will only retain your Personal Information for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights under POPIA

As a data subject, you have the following rights under POPIA:

  • The right to be notified that your personal information is being collected.
  • The right to access the personal information we hold about you.
  • The right to request the correction, destruction, or deletion of your personal information.
  • The right to object to the processing of your personal information.
  • The right to not be subject to automated decision-making in certain circumstances.

You can exercise most of these rights through your account dashboard. For any other requests, please contact our Information Officer using the details below.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Information Officer at:

Email: privacy@lind0.com